Shippit’s Post

A lot has changed since 2018... eCommerce volume saw a step-change (+6.6pts share of non-food retail sales) as people spent more time at home during COVID and became more comfortable shopping online. We saw more items purchased online overall, as well as more diversity in the size and dimensions of items that were sent through carrier networks, and to more locations across Australia. With these market changes, carriers have strategically adapted to focus on profitability rather than solely on growth and expansion, making relevant commercial decisions.  This shift in eCommerce has made the logistics landscape harder to navigate for retailers. It’s challenging for retailers to continually ensure they’re minimising the impact on their business while maximising their outcomes.  Shippit can help. Our expertise in logistics and strong relationships with all major carriers in Australia can help you. We can manage all on-platform carrier enquiries on behalf, ensuring you always get the best outcome for your business. Want to learn more? DM me or click here to read more: https://bit.ly/4aoyxz6 #CommerceDeliveryPlatform #LogisticsIndustry #Carriers

🤑 Hyperbatching isn't just a buzzword; it's a game-changer for improving your commerce delivery economics. Operational inefficiencies are hard to spot until it’s too late. Losses on routes compound dramatically as customer commitments have already been made on the wrong assumptions. So how do we prevent complacency and stop this economics killer for commerce delivery? Say hello to HYPERBATCHING 👋 At its core, hyperbatching is the process of dynamically grouping orders to achieve best-in-class drop density for your driver fleet. Shippit’s NowGo platform was designed to be hyperbatching native before it was cool. Built to optimise orders across varied service promises and multiple pickup locations, NowGo transforms runs into high-density routes, even dynamically throughout a given day; all while delivering a stellar customer experience, without compromise. Here’s how we do it: 💰Mixed use fleets - why not have your furniture fleet deliver a tshirt if they are on the way? 🔀 Dynamic optimisation - make changes and handle ad-hoc work building dense routes on the fly 🚚 Capacity optimisation - build ideal routes from where you need to consistently loop return to pick-up points. ⏰ Varied service promises - have different levels of service (whiteglove, standard) and time windows (all day vs time slot) without adding new fleets 🗺️ Multiple pickup locations - dynamically add multi-pickup jobs, or optimise a roaming fleet between store/branch locations The convergence of data and technology is Shippit's bread and butter. DM me if you want to learn how, or read more here: https://bit.ly/3ylJWSV #Hyperbatching #CommerceDeliveryPlatform #SmartRouting

“Susie doesn’t care about your cost recovery strategy…” 🤷 “...She just wants free & fast delivery.” There are few legends in the industry like Nathan Bush. When we were asked to tell our story on the Add To Cart podcast, we couldn’t say no. After rejecting us at a conference half a decade ago, it was fun to chat with Bushie about how Shippit was born, what we’ve learnt over the past 9 years and how retailers should look to meet growing customer expectations, particularly when it comes to a consistent and reliable delivery experience. Check it out here: bit.ly/4b5Ft5r #CommerceDeliveryPlatform #DeliveryExperience

What’s your take on ultra-fast fashion? 👗 💨 Ultra-fast fashion is quickly emerging as a dominant trend with brands like SHEIN experiencing meteoric growth across the globe. Shein’s rapid production model leverages AI and a deep relationship with manufacturers to respond blazingly fast to fashion trends, swiftly bringing new products to market at very low prices. On-trend fashion at hard-to-believe prices, coupled with free delivery (when you spend over $29), creates an irresistible hook to buy now. Temu, whilst not a fashion destination, operates a near replica model but for relatively any item you can think of. The hidden costs of this hyper production and consumption however are hard to ignore. Free delivery shouldn’t cost the earth 🌎 With Scope 3 reporting on the horizon, retailers are soon to be faced with a pivotal moment. How can retailers compete, sustainably? Read more here: https://bit.ly/3xUliIY #CommerceDeliveryPlatform #SustainableSupplyChain #Scope3Reporting

🚀 Ally Fashion, a fast growing Australian women’s fashion retailer came to Shippit with a challenge to solve. They couldn’t keep up with their surge in orders, which was resulting in delayed deliveries. 📦 📊 Here are some of the results they’ve seen since partnering with Shippit: - Savings of 20% a month on shipping costs - 50% reduction in pick-up times  - 27% yearly growth in online booking volumes Want to know how we helped them achieve these results? 👉 Read more here: https://bit.ly/3W6xjFm #ShippitSolutions #CommerceDeliveryPlatform

What happens when you break a promise? 50% of your customers won't shop from you again, according to our recent whitepaper with Jarden. Customer expectations are evolving. They crave fast, reliable, and convenient delivery, coupled with clear communication every step of the way. Delivery is the second most influential factor in the purchase decision, beaten only by price. The last mile is your differentiator: the final touchpoint that defines your brand in the customer's mind. Get it right, and you win their loyalty. Get it wrong, and they might not be back. So how can retailers ensure they're keeping their promises and, in turn, creating loyal customers? Read more here: https://bit.ly/4d4w6nS #CommerceDelivery #ShippitSolutions #CustomerLoyalty

🤔 Free? Fast? Reliable? Who says you can only pick two? Yesterday, I had the privilege of hosting a keynote presentation to a full house at the Retail Supply Chain Summit down in Melbourne. I spoke about how the immediate future of retail will be built on consumer-centric delivery experiences. Business cases need to factor in much more than cost savings if you want to stay relevant in the face of fierce competition beyond 2024. Do you know the true cost of bad delivery experiences for your business? Do your marketing and logistics teams collaborate on campaigns to grow local demand, cost effectively? Chances are these topics are often overlooked and the data to track performance is non-existent… Here were the key takeaways from my talk: 1️⃣ Delivery is a critical competitive differentiator 2️⃣ Data and localised investment are a must to create drop density 3️⃣ Route optimisation to lower costs, reduce waste and improve CX 4️⃣ Collaboration, partnerships and data are key for short, medium and long-term gains Want a copy of my slides? Leave me a comment below 👇🏻 #ShippitSolutions #CommerceDeliveryPlatform #RouteOptimisation